Please read these T&C's carefully as they, together with the specific information about your confirmed transfer/tour, form the basis of the contract detailed on your confirmation e-booking with Dublintaxi, Dublintaxi.ie, and Aboutdublintaxitours.com (referred to in the agreement as 'we, us or our')
In these booking conditions references to "you" and "your" and ‘passenger(s)’ include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is made.
SOME OF THESE TERMS & CONDITIONS MAY LIMIT OR EXCLUDE OUR LIABILITY TO YOU.
1. Booking and Paying For Your Transfer Arrangements
Your booking is confirmed and a contract between you and us for the transfers in question will exist.
For the purpose of this website the word 'prices' or 'price' refers to 'approximate prices' at time of booking.
Details of the prices for the Service will be e-mailed to you with the procedures for payment and delivery which are also displayed on our website. We try to ensure that our prices are accurate but the price on your order may need to be validated by us as part of the acceptance procedure.
When you book through this website you automatically agree to accept the terms and conditions of dublintaxi.ie, which is governed by The National Transport Authority who is responsible for the regulation of the Small Public Service Vehicle (SPSV) industry in Ireland.
We will inform you if a Service's price is higher or lower than that agreed in your order at the end of the transfer. If beforehand you cancel the order, you will receive a refund of all monies if you have paid in advance.(see clause 3,4,5, below)
All prices quoted are approximate & per transfer.
You may be required or request to pay by credit or debit card at the time of confirming your order as set out on the order/payment page of our website. The cards we accept are set out on the order/payment page of our website. Card issuers charge us a handling fee and we will pass this on to you where you make payment using a credit/debit card.
3. Changes and Cancellations
If you need to amend or cancel your booking details, you should do so by emailing the dublintaxi.ie Team, at email@example.com , in line with the terms and conditions stated below.
If cancelled more than 5 days before booked transfer date and time, there will be no cancellation charges and the value of the booking will be refunded to you in full if already paid.
If cancelled within 5 days of booked transfer date and time (including ‘no show’ bookings), your booking will incur a 100% cancellation charge.
The date and time of email receipt will determine any charges that are applicable to your booking.
If you are covered by holiday insurance you may be able to recover any cancellation charges.
If for any reason beyond our control, we are unable to provide the transfer booked, we reserve the right to supply alternative transfer arrangements. In the very unlikely event that your transfer arrangements cannot be supplied as booked and we are unable to offer you alternative arrangements we will refund you any monies you may have paid to us.
Bookings can be amended at any time prior to the booked transfer date and time, by the dublintaxi.ie Team, via email, to firstname.lastname@example.org
For booking amendments, we cannot guarantee that all changes will be possible, due to matters such as availability, but we will always attempt to secure your requirement for you.
6. Our Responsibility for your Booking
Subject to these booking conditions, your transfer arrangements will be performed using reasonable skill and care. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description which results from: -.
a) act(s) and/or omission(s) of the person(s) affected;
b) the act(s) and/or omission(s) of a third party not connected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
c) unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or
d) an event which either ourselves, our employees, agents or suppliers and subcontractors could not, even with all due care, have foreseen or forestalled.
We limit the amount of compensation we may have to pay you if we are found liable under this clause:
a) loss of and/or damage to any luggage or personal possessions and money,
The maximum amount we will have to pay you is 25euro per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.
b) Claims not falling under (a) above or involving injury, illness or death
The maximum amount we will have to pay you is twice the price paid by or on behalf of the person(s) affected in total.
It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
We also have no liability in the following situations:
Where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you.
Where you incur any loss or damage that relates to any business activity.
Where any loss or damage relates to any services which do not form part of our contract with you.
Subject to these booking conditions, we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we could not, even with all due care, foresee or avoid. Such events may include war, threats of war, riots, civil commotion, strikes, disasters, terrorist activities, bad weather, acts of any government or public authority, acts of God and other events outside our control.
We will use all reasonable efforts to ensure that you are collected from your collection point at the time set out in your e- booking. However, we will not be liable for any loss or costs you suffer or incur through any reasonable or unavoidable delays and it is your responsibility to ensure that you book the taxi to collect you in time. Neither we nor the Supplier, will be responsible for any losses you suffer (including for example any missed flight) due to your failure to allow sufficient time for your journey.
Should you have a complaint with any aspect of your transfer, the complaint must immediately be brought to our attention.If your complaint is not resolved, please follow this up within 28 days by writing to us giving your booking reference and all other relevant information. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint and this may affect your rights under this contract.
8. Law and Jurisdiction
These terms and conditions are governed by Irish law and the courts of Ireland have exclusive jurisdiction over any dispute or claim arising out of it.
9. Special Requests
Any special requests must be advised to us at the time of booking. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled.
We reserve the right within our reasonable discretion to terminate the transfer, if you or your party's conduct or behaviour is disruptive in any way and/or affects your safety or that of the driver of the vehicle. Neither we nor any of our suppliers accept liability for any extra costs incurred by you/or your party as a result of us or any of our suppliers doing so.
Passengers are not permitted to take alcoholic drinks or food onto the vehicles for the purpose of consuming them during the transfer journey. We further reserve the right to refuse carriage to any person who is thought to be under the influence of alcohol or drugs.
Full payment for any damage or losses caused by any passenger must be paid directly to us (or supplier)prior to departure from the transfer. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.
We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
Please inform us at the time of booking if you wish to travel with excess baggage including, but not limited to, surfboards, bicycles, pet carriers or other oversized items. This is to ensure that our vehicles can accommodate you. Should you fail to notify us at the time of booking, you will be liable to us or our suppliers for any additional costs incurred in the carriage of such items.
12. Airport Bookings
We provide a Meet & Greet Service at Dublin Airport. Option A.
You can ring your driver when you arrive into the arrivals hall and he/she will arrange and give you instructions to meet you in ZONE 18 carpark. Option B.
We can arrange to meet you at a designated time after arrival into the arrivals hall and we will have your name displayed (approx 30 mins after your flight lands).
Please note, that the driver will try to make contact with you as soon as possible after your flight arrival time. Please ensure that you turn on your mobile phone upon landing. However, if we are unable to contact you and there has been no contact made within 60 minutes of your arrival the driver may have no choice but to leave as he could be going to another booking. Should this happen, I will do my utmost to have another driver available to collect you. (see clause 15 below)
There should be no reason for you to leave the airport terminal as if you leave we have no idea as to where you could be. Please make every effort to make contact before moving around.
All Extras and Tolls are added to fare at the end of the journey.
13. Delayed Flights
If your flight is badly delayed or diverted for any reason, we will use every reasonable endeavours to rearrange a taxi to collect you from your original destination airport at the revised landing time.
NOTIFICATION OF ALL BOOKINGS FOR A SERVICE WILL BE CONFIRMED AT LEAST 24 HOURS BEFORE YOUR DEPARTURE. IF YOUR BOOKING IS NOT SO CONFIRMED, WE CANNOT GUARANTEE THAT THE SERVICE WILL BE PROVIDED AND WE WILL NOT BE LIABLE FOR ANY LOSSES OR ADDITIONAL COSTS YOU INCUR.
I understand the unpredictability of air travel, with flights arriving late and in some cases early and appreciate that this is out of your control. I monitor all flights to keep an eye out for this however, occasionally it happens that a delayed flight will arrive the same time as another booking. Should this happen, I will do my utmost to have another driver available to collect you.In situations where this happens, you may have to book another taxi and pay additional charges locally.(any prepaid monies will be returned)
Please be aware that this may result in a delay in your collection, but is out of my control due to the knock on effect of the flight delay.
PLEASE KEEP A RECORD OF THE PHONE NUMBER FOR YOUR CONFIRMED DUBLINTAXI.IE DRIVER WITH YOUR TRAVEL DOCUMENTS.